Customer Rights

Customer Rights

If you have any complaint in respect of services provided by Resolution Insurance Broker LLC please contact our company office at the address of 3rd floor, 18/1 Vardanants str., 0010 Yerevan or email us at

Written reply reflecting Our Company’s clear position of refusal, meeting or partial meeting of a demand/complaint will be provided to the Customer within 10 working days with effect from the time the Company received the Customer’s demand/complaint.

The Customers can receive information about questions concerning claims procedures by following telephone number: (+374 10) 52 74 28.

If the Customer is not satisfied with our written reply, he/she can apply to the Financial System Mediator to defend their rights at as per this dispute resolution explanatory bulletin.

You can download the Company’s Complaints handling procedures here. Available in Armenian only.

The right to receive information defined by the Republic of Armenia Law on Insurance and insurance activities and other information relating to the methods, location, timing, fees charged to receive such information is open and available to everybody.

Resolution Insurance Broker LLC is not liable for the content of web pages to which links are made on this page, as well as for advertisements, reliability of information and possible consequences of using the information on such websites.

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